Wedding Invitation FAQ’s

This tradition comes from a notion that long ago, mail was delivered by the Pony Express and it was not often a clean process on the way to the recipient. An outer envelope was used to keep the inner envelope clean to deliver to the Master of the house. Today we may not have such a messy time delivering the post, but there is still a place for outer envelopes in our modern world.

How to Address the Envelopes

The inner envelope allows you to dictate exactly who is included in the invitation, avoiding an awkward misunderstanding on the day of the event. If you are inviting the entire family, spell out the names of everyone invited as follows; Mr & Mrs. Howard, Kelly Howard, Clark Howard & Erin Howard. If allowing a single person to bring a guest you would write Ms. Lesley Lemon and Guest, for example.

The outer envelope is addressed, traditionally, using titles, first, and last names. Etiquette rules state that you may abbreviate the tiles, like Dr, Miss, or Mr. but you should not abbreviate the address. You’ll want to spell out Street not St. Boulevard not Blvd. , and so on.

How To Assemble with the Outer Envelope

After addressing your envelopes, if you have chosen an envelope liner option for your invitations, you’ll want to line the inner envelope, which is typically not sealed. I can suggest that if you are using a dark coloured pocket invitation, you may want to use a sheet of tissue overlay to protect the printed invitation in transit, it ensures that the colours won’t run onto the printed piece.  Place the pocket invitation into the addressed envelope so that the back of the pocket invitation is seen when you lift the envelope flap. You will then place this inside the outer envelope so that when the outer envelopes is opened, you see the names written on the inner envelope.

Quote Postage First

To avoid any mistakes and misdeliveries, it is a great idea to take a completed suite to the post office and confirm your postage before doing the entire batch.

Our swatches have a formulated a list of CMYK colour codes that directly correspond with our standard colour cardstocks. Please keep in mind that these codes are intended to be true when printed on plain white cardstock, colored cardstocks may skew the color.

While we do not print in metallic ink, we do have CMYK codes formulated for our metallic cardstock colours. These codes are the closest match in a matte colour. If you choose a metallic paper to print on this will result in a shimmery effect on the entire piece. As with all of our products, it is best to view a physical sample prior to placing the bulk order. Additional options can include printing in foil, however this is through another provider and for bulk orders over 200 pieces.

We use offset digital presses for our printing work. Alot of time and research have gone into selecting the perfect printing options for printing on our fine papers and can guarantee the best print results possible, every time.

Order processing time varies according to the type of order you are placing, the number of finishing services involved, as well as the season in which the order is placed. During our peak months of January through May, processing time may increase by a business day or so. Our order terms page has very detailed information regarding order processing and shipping time frames. If, after reviewing this information, you have any additional questions, please contact us through email.

Processing time for a printed proof is next business day.  Processing the bulk order requires 3-4 business days.  These processing times are approximate and can only be sped up by selecting upgraded shipping.  Shipping time is in addition to processing time and will be calculated and confirmed when the order is placed.

Ocular Kraft offers a number of shipping options, including Next Day shipping within the United States. International orders will take longer, however we always suggest that this process could take between 3-4 weeks.

Absolutely!  Please make note of some very important information below for additional clarification:

International Shipping Notes:

ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER. Couriers may charge a customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances. Shipping times are in addition to assembly times.Canada Import taxes are now paid at your online checkout. We get the lowest possible rates for you. This guarantees your order will deliver on time and with no further payments required.

United Kingdom There will be a VAT(value added tax) of 20% and small COD fee due upon delivery.

All other Countries – You, the receiver, are responsible for paying any customs fees at the time of delivery. These rates are set by your home country for imported goods.

We offer a variety of shipping options. Please keep in mind our normal 1-3 business day processing time when choosing your shipping speed.  If you would like to upgrade your shipping speed after your order has been placed, please submit an email and request this.  Shipping upgrades can only be made while the order is still processing. Unfortunately, we are not able to adjust shipping speeds after the packaged has been shipped.

Should you need to add or change your order, please email directly. We do our best to meet these requests, but cannot guarantee that this can always be done, even if your order is still in assembly. In some cases we may need to cancel your current order & place a new one.

A shipping confirmation email is sent just as soon as your order is packed up and ready to go. This confirmation email will not include any tracking information. The tracking email is sent later in the day. Please be certain that you enter your email address accurately, as this is the address we will also send the shipping confirmation and tracking information to.

A basic pocket invitation, complete with enclosures, will weigh under 56g (2 oz),   and a more complex pocket invitation with more embellishments will be likely to weigh above 56g (2 oz) and under 85g (3 oz). This is a rough idea on weight, so that you can contact your local post office and query their rates. It is best to go directly to the post office with a complete suite for an accurate price.

Our online store accepts major credit cards. Please note that we do use Stripe as our credit card processor. We also accept payments through Pay Pal. Direct Bank Transfer is also accepted.

We understand that unexpected circumstances sometimes arise after placing your order. We ask that you contact us immediately if you need to cancel your order. All cancellations are subject to 15% cancellation fee. Custom products, such as custom cut cardstock and printed items cannot be canceled or returned if they have already been made. As orders are processed very quickly, sometimes within an hour of submitting the order, time is of the essence.

Ocular Kraft will accept returns within 15 days of the purchase. A 25% restocking fee is applied to all returned items. We are unable to accept the following for return: clearance or discontinued items, sample items, customized or custom printed items, special orders, and custom cut cardstock. To avoid paying a restocking fee and additional shipping back and forth, we suggest trying a sample first. All samples include shipping.

Design FAQ’s

While we do aim to be reasonably priced for design, we do offer payment plans. Though upon any order related to custom design work, we automatically accept 50% of the full design price upfront before we start a project. This 50% is non-reundable.

All design payment plans can be tailored to suit your needs, however, design products and services will not be completed until the order is paid in full.

Unfortunately we cannot offer a refund on any custom design work or digital shop items due to the nature of those products. Should you require assistance with your download, please contact Ocular Kraft directly for help.